Privacy Policy
AutoMeta Works · Last updated: 12 November 2026
1. Who we are and what this policy covers
1.1 This Privacy Policy explains how AutoMeta Works, a technology firm based in Bhilai, Chhattisgarh, India, trading online as Autometa ("Autometa", "we", "us", "our"), collects, uses, shares, and protects your personal data.
1.2 It applies when you visit https://autometa.co.in (the "Website"), submit our contact request form, message us on WhatsApp, email or call us, or engage our digital services.
1.3 We handle personal data in line with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the rules made thereunder, and the Information Technology Act, 2000.
1.4 Where the law requires your consent, we request it explicitly and separately via our contact form consent checkbox. This policy should be read alongside our Terms and Conditions.
2. Personal data we collect
2.1 We collect only what is strictly necessary for legitimate business communication and project delivery:
| Data Category | Collection Method | Purpose & Use |
|---|---|---|
| Name, email address, service requested, and message text | Directly submitted by you via the Website contact form | To evaluate your requirement, reply to your enquiry, and prepare proposals |
| Phone number, WhatsApp profile, and direct communications | You call or message us, or click the WhatsApp action button | To answer questions and coordinate project discussions |
| Project specifications and assets you share | Transmitted via email, cloud drives, or meetings | To plan, build, and support your custom software or website |
| Basic technical data (IP address, browser user-agent, request timestamp) | Automatically logged by edge CDN and server infrastructure | To safeguard infrastructure, defend against DDoS/spam, and ensure reliability |
2.2 We do not solicit or require sensitive personal data (e.g. government identification, financial card credentials, health records) via our website form. Please do not submit such data in enquiry messages.
3. How we use your data
3.1 We process personal data solely to:
- Evaluate client requirements and issue quotations, estimates, and project scopes;
- Deliver, deploy, maintain, and support software, websites, and automation systems;
- Send essential operational updates regarding your ongoing projects;
- Ensure website integrity, thwart unauthorized access, and prevent spam;
- Comply with applicable legal, accounting, and taxation statutes.
3.2 We do not sell, rent, monetize, or trade your personal data to any third parties.
4. Data processors and third-party services
4.1 To operate modern web services efficiently, we collaborate with vetted infrastructure processors:
- Website Edge Hosting: Cloudflare (cloudflare.com), providing edge CDN hosting, DDoS mitigation, and SSL/TLS encryption;
- Contact Form Processing: Web3Forms (web3forms.com), an encrypted form routing gateway that delivers enquiry submissions directly to our inbox;
- Business Email Provider: Gmail / Google Workspace (hello.autometa@gmail.com);
- Direct Messaging: WhatsApp Business (Meta Platforms).
4.2 All third-party providers are bound by their respective data protection and security commitments.
5. Cookies and tracking statement
5.1 No tracking cookies: The Autometa website does not set tracking, marketing, behavioral profiling, or advertising cookies.
5.2 Any cookies or storage keys utilized on the domain are strictly technical or performance-related (such as cloud edge routing tokens and browser session states).
6. Retention and security
6.1 We retain project inquiries and communications for up to 12 months from the date of final contact, or for the duration of an active client engagement plus the statutory period mandated by tax and accounting regulations.
6.2 We implement industry-standard technical safeguards, including HTTPS TLS 1.3 in-transit encryption, restricted credential access, and security firewalls.
7. Your rights
7.1 Under the DPDP Act and relevant data privacy frameworks, you have the right to:
- Access & Summary: Request confirmation and an overview of personal data we retain regarding you;
- Correction & Updating: Request correction of inaccurate, outdated, or incomplete details;
- Erasure: Request deletion of your personal data where retention is no longer legally required;
- Withdraw Consent: Revoke consent previously granted for communication at any time by emailing us;
- Grievance Redressal: Raise inquiries or concerns directly with our designated grievance contact.
8. Contact and governance
For inquiries, access requests, or to exercise your rights under the DPDP Act, please reach out to our Grievance & Governance Officer:
- Grievance & Governance Officer: Chhatresh Kumar, AutoMeta Works
- Leadership: Chhatresh Kumar (Founder) & Narayan Sahu (Co-Founder)
- Designation: Founder & Proprietor ([PROPRIETOR / LEGAL STATUS REVIEW])
- Registered Address: Street 4, Virat Nagar, Borsi, Bhilai, Chhattisgarh, India
- Email: hello.autometa@gmail.com
- Grievance Phone: +91 62326 34995 · WhatsApp: +91 62617 24995
- Hosting Provider: Cloudflare
- Form Processing Gateway: Web3Forms
- Email Service Provider: Gmail (hello.autometa@gmail.com)